Forgot Password/ Reset Password/ Can't Access Account

Created by Kath Belmonte, Modified on Tue, 20 Jan at 6:05 PM by Kath Belmonte

To reset your password: 


  1. Go to https://app.bnsn.ai/auth/sign-in
  2. Click “Password Forgotten?”
  3. Enter your Email Address and click “Reset Password”
  4. Look for an email to reset your password
  5. If after a few minutes, you did not receive any email or you’re getting an error message, please submit a support ticket




Having trouble resetting your password or accessing your account?


If you’re having trouble resetting your password or accessing your account, please submit a support ticket so we can help reset it for you.


Before trying again, please double-check the following:

  • Make sure there are no extra spaces before or after your email or password (this is the most common issue).
  • Clear your browser’s cache and cookies.
  • Turn off any VPN you may be using.



Once that’s done, try logging in again. If it still doesn’t work, our support team will be happy to assist further.

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